How to Send a Formal Demand Letter to Planet Fitness (And Win) + Free Template (2026)

Planet Fitness is one of the most complained-about gyms for unauthorized charges, refused cancellations, and annual fee billing disputes. A formal demand letter sent by certified mail to the correct address is the most effective first step to getting your money back. This guide gives you everything you need.

Common Planet Fitness Disputes

Before writing your letter, identify your specific dispute:

Why Certified Mail Works

Planet Fitness staff at the local club have limited authority to resolve billing disputes. Corporate-level staff who DO have authority pay close attention to:

1. Certified mail demand letters (because they're legal documents)
2. State Attorney General complaints
3. Small claims court filings

A certified mail demand letter signals you're serious and know your rights. Many disputes resolve within 2–3 weeks of sending one.

Planet Fitness Certified Mail Address

Planet Fitness Corporate — Member Services:

Planet Fitness
Member Relations Department
26 Fox Run Road
Newington, NH 03801

Also send a copy to your home club — include their address from your membership agreement.

Planet Fitness Demand Letter Template

[Your Name]
[Your Address]
[City, State, ZIP]
[Member ID]
[Date]

Planet Fitness Member Relations Department
26 Fox Run Road
Newington, NH 03801

AND TO:
[Your Home Club Name]
[Home Club Address]

Re: Formal Demand — Unauthorized Charges / Cancellation Dispute
    Member ID: [your member ID]
    Home Club: [location and address]

To Whom It May Concern:

I am writing to formally dispute the following charges and demand immediate resolution.

**BACKGROUND**

I am [or: was] a member at Planet Fitness, [location], Member ID [number], since 
[start date]. My monthly dues are [or: were] $[amount]/month, with my EFT 
drafted on approximately the [day] of each month.

**SPECIFIC DISPUTE**

[Select and complete the applicable section:]

--- UNAUTHORIZED CHARGES ---
On [date(s)], Planet Fitness charged my [bank/credit card] account ending in [####] 
the amount of $[amount], which I did not authorize. Specifically: [describe — e.g., 
"I was charged the $39 annual fee after submitting a written cancellation request on 
[date]" OR "I was charged twice in [month]" OR "I was charged after my contract term 
ended"].

--- REFUSED CANCELLATION ---
On [date], I submitted a written cancellation request [describe method: in person / 
by certified mail / by email]. Despite proper cancellation notice, I have continued 
to be charged $[amount]/month since [date]. Total unauthorized charges: $[total].

--- OTHER ---
[Describe your specific situation.]

**WHAT I AM DEMANDING**

I am demanding immediate:
1. Acknowledgment of my cancellation, effective [date]
2. Refund of $[total amount], representing unauthorized charges from [date] to [date]
3. Written confirmation that no further charges will be made to my account

Under [your state's gym contract law — e.g., "California Health & Safety Code § 1812.84" 
or "your state equivalent"], gym members have the right to cancel memberships under 
specified conditions, and gyms cannot continue billing after a valid cancellation notice.

**IF NOT RESOLVED WITHIN 14 DAYS**

If I do not receive written confirmation of my cancellation and a full refund of 
$[amount] within 14 days of this letter, I will:

1. File a complaint with the [Your State] Attorney General's Consumer Protection Division
2. Dispute all unauthorized charges with my financial institution as unauthorized 
   electronic fund transfers under Regulation E (12 CFR § 205)
3. File a claim in [Your State] Small Claims Court for the full amount plus court costs
4. File a complaint with the Consumer Financial Protection Bureau (CFPB) at 
   consumerfinance.gov

I prefer to resolve this directly. Please confirm resolution in writing by [date — 
14 days from today].

This letter is sent via USPS Certified Mail, Return Receipt Requested.

Sincerely,

[Your Signature]
[Your Printed Name]
[Phone]
[Email]

Enclosures:
- Copy of Planet Fitness membership agreement
- Bank/credit card statement showing disputed charges
- Copies of cancellation correspondence (if applicable)

How to Cancel Planet Fitness the Right Way

Planet Fitness requires cancellation by one of two methods:

Method 1: In-Person at Your Home Club

Go to the Planet Fitness location where you're a member (your "home club"). Ask to cancel and get a signed, dated cancellation receipt. Take a photo of it with your phone.

Method 2: Certified Mail to Your Home Club

If you can't or don't want to go in person:

1. Write a cancellation letter stating: your name, member ID, home club, and that you're canceling effective [date]
2. Send it by USPS Certified Mail, Return Receipt Requested to your home club's address
3. Also send a copy to corporate: Planet Fitness, 26 Fox Run Road, Newington, NH 03801

Important: Planet Fitness does NOT accept cancellation by email or phone.

State Gym Law Protections

If You're Within 3 Business Days of Signing:

All states allow a 3-business-day cancellation window (Federal Trade Commission "cooling off" rule). You're entitled to a full refund.

Hardship Cancellations:

Most states require Planet Fitness to cancel without penalty if:

• You move more than 25 miles from any PF location
• You have a disability or medical condition preventing gym use (doctor's note required)
• You're deployed on active military duty

State-Specific Laws:

• California: Health & Safety Code § 1812.80–1812.97 — strong consumer protections for health club contracts
• New York: General Business Law § 624-d — protects against automatic renewals and refund denials
• Florida: Health Studio Act § 501.143 — health clubs must allow cancellations for medical and relocation reasons
• Illinois: Physical Fitness Services Act — specific cancellation rights

Regulation E: Your Bank Dispute Rights

Planet Fitness typically charges via Electronic Funds Transfer (EFT) from your bank account. Under Regulation E (12 CFR Part 205):

• You can dispute unauthorized EFT charges within 60 days of the statement date
• Your bank must investigate and provisionally credit you within 10 business days
• If Planet Fitness can't prove the charge was authorized, the bank keeps the credit permanent

How to file: Call your bank, say "I want to dispute an unauthorized EFT charge," and provide the dates and amounts. Submit your cancellation documentation as support.

Filing a State AG Complaint

Every state Attorney General has a consumer protection division that handles gym complaints. They:

• Contact Planet Fitness on your behalf
• Investigate patterns of complaints
• Can levy fines and order refunds

How to file: Google "[your state] Attorney General consumer complaint" — most have online forms.

What to include: Date of dispute, amounts, what you've done to resolve it, what PF said or didn't say.

Small Claims Court

If the demand letter and bank dispute don't work, file in small claims court:

Filing: File in your local small claims court (typically the county where you live or where the gym is located).

What to bring:

• Membership agreement
• Bank statements showing all unauthorized charges
• Your demand letter + certified mail receipt
• Any cancellation documentation
• Written response from Planet Fitness (or proof of no response)

Claim amount: Sum of all unauthorized charges + filing fee.

Most small claims limits: $3,000–$20,000 depending on state — more than enough for most PF disputes.

Frequently Asked Questions

Q: Planet Fitness says I have to cancel in person. Is that right? A: Certified mail to your home club is a legally valid cancellation method that doesn't require in-person attendance. Send to your home club address by certified mail.

Q: Can I just cancel my debit card to stop charges? A: This works to stop charges but Planet Fitness may send the balance to collections. Better approach: send cancellation letter first, then dispute any charges through your bank.

Q: Planet Fitness hit me with the annual fee right after I canceled. Can I get it back? A: Yes — if the annual fee was billed after your effective cancellation date, it's an unauthorized charge. Include it in your demand and bank dispute.

Q: I signed up online and never used the gym. Can I get a refund? A: Depends on timing. If within 3 business days: yes, full refund. After that, depends on your state's gym law. Check if you qualify for any hardship cancellation.

Q: My membership was for a friend and I want to cancel. Do I have any rights? A: The rights belong to the member named on the account. The member must be the one to cancel.

Generate Your Planet Fitness Demand Letter

→ Generate your Planet Fitness demand letter now

Related Guides

• How to Cancel Planet Fitness by Certified Mail
• Demand Letter to LA Fitness
• Gym Cancellation: Your Rights in All 50 States
• Small Claims Court Guide

Last updated: June 2026. Informational only — not legal advice.